We have a maintenance window scheduled today, May 24th, 2019 from 10:00 PM MST until 4:00 AM MST, May 25th, 2019 on two of our hosting servers for software updates. These updates are necessary to enhance the performance and security of our hosting servers. We will be updating the underlying operating system, adding PHP support for v7.1 and updating the MySQL Database software. While we do our best to keep major updates such as these to a minimum, occasionally, it is necessary for us to simply take the plunge and push through the updates. During the updates, you may notice that your site is unavailable or not functioning correctly. One of the reasons we have scheduled the updates for the times indicated above is to try and keep interruptions to your online business to a minimum. Even though we do not expect any major issues to arise from these updates, there is always the possibility that older software or outdated code on your website will not function after the updates are completed. Please be aware that you are responsible for keeping software that generates your site and presents it to the world up to date. This means that changes to software on the Phoenix Hosting servers that breaks a hosted website is outside the purview of technical support offered by Phoenix Hosting. However, Phoenix Hosting technicians will be available on Saturday, May 25th, 2019 to answer questions and offer potential solutions for any issues that arise. They can be reached via email at support@phxhosting.net or phone at 602.553.8966 to open a new service ticket. Tickets will be responded to in the order received. Phoenix Hosting technicians may be able to resolve some issues that may occur on certain websites, but those services will be billed at $85.00/hr, billed in 30 minute increments.

Friday, May 24, 2019



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